Last updated: [11/07/2023]
At "Yor Store," we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we are here to help. Please read our Return Policy carefully to understand our guidelines and procedures for returns.
1. Eligibility for Returns
We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must meet the following criteria:
- The item must be in its original condition, unworn, unwashed, and with all original tags and labels attached.
- The item must be free from any odors, stains, or signs of wear.
- Intimate or sanitary goods, earrings, and items marked as "Final Sale" are non-returnable.
2. How to Initiate a Return
To start the return process, please follow these steps:
- Contact our customer support team at [rrmon555@gmail.com] to inform them of your return request.
- Provide your order number, the name of the item you wish to return, and the reason for the return.
- Our customer support team will provide you with a Return Authorization Number (RAN) and instructions on how to proceed.
3. Return Shipping
Customers are responsible for the return shipping costs unless the return is a result of our error (e.g., you received the wrong item). We recommend using a trackable shipping service to ensure the safe return of your item.
4. Refunds
Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [10 days].
5. Exchanges
If you wish to exchange an item, please follow the return process and then place a new order for the desired item. We do not offer direct exchanges.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately, and we will assist you in resolving the issue.
7. Contact Us
If you have any questions or concerns about our Return Policy, please feel free to contact us at [rrmon555@gmail.com].
Please note that our Return Policy may be subject to change. It is your responsibility to review this policy periodically for any updates.
